Terms and conditions

Payment of the course

Cancellation class during the course

You can cancel the training a maximum of two times during the course. If you cancel more than twice within the course package, Minerva Dog Training reserves the right to charge for the class. Minerva Dog Training must be informed in advance of absence, otherwise the class will be charged. If you have been absent twice within the course package without informing Minerva Dog Training, you will be unregistered from the course and refund of the course fee will not be possible.

Personal Training

The amount for personal training must be transferred at least 24 hours before the start of the training. Otherwise we are forced to cancel the lesson. We offer the option to reschedule personal training to a date and time to be determined if the client is forced to cancel due to personal circumstances. If you decide to forego the personal training, you must notify Minerva Dog Training 24 hours in advance by email. If we have not been informed, we will still charge for the personal training.

Cancellation

Cancellation must be done in writing via email to info@minervadogtraining.nl or Whatsapp to telephone number 06-14121505. Upon receipt of the cancellation, we will send you a message that we have received your cancellation. The cancellation is only valid after confirmation that the cancellation has been received in good order.

Cancellation of the class

We always have the option to cancel the lesson due to weather, personal circumstances or holidays. For personal trainings we will personally contact the client and make further arrangements for a new appointment. For courses, the lesson is automatically postponed to the next week. When a group lesson is cancelled, we will mention this on our website under "Latest news" before 9.00 hours and also on our Facebook and Instagram pages. Clients will receive an invitation to our social media pages. Refund of the course fee is not possible in this case. Weather conditions in which we do not train: temperatures of 30°C or higher, winter temperatures below 4°C and heavy snow or rainfall.

Options of Payment

Payment details will be given to the client by means of invoice. There is also an option to transfer the course fee via iDeal.

Accountability

Participation to the courses is at your own risk. Minerva Dog Training is not accountable for any damage to you or your dog occurring before, during or after a training session. You are responsible at all times. Minerva Dog Training is not accountable for damage occurring to others caused by you or your dog, which occurs before, during or after the training session. This upholds also for events organized by Minerva Dog Training.

The instructions of our dog trainers are to be followed at all times in order for us to guarantee as much safety as possible.

You need to have a WA insurance for you and your dog. Without an assurance you cannot train at Minerva Dog Training. Do you have a WA insurance? We advise you to check again whether your dog is also covered in the assurance. This is not always the case.

Minerva Dog Training cannot be hold accountable when the results are not what the client had hoped for. Restitution of course fee is not possible when the client feels that the results have not been obtained.

Training materials

We expect all dog owners to carry poop bags to clean up after their dogs so that we keep our training location tidy.  

For the training you will need: a +/- 2 meter leash, a correctly fitting collar or harness, a toy without squeaking sound and of course treats. A ball as toy is not allowed during the training.

We do not use a flex line during training. The use of slip chains, puncture chains, electric collars or anti-bark collars are not allowed. Intimidation and violence towards dogs, other clients and trainer is not allowed. If one of the before mentioned means are used or if the behavior occurs, then we, Minerva Dog Training, will have the right to end the training session without restitution of course fee.

Vaccination

Before the start of the course, we want to see the vaccination booklet. Dogs that have not been properly vaccinated cannot be admitted to the course. Each dog must have received the correct vaccinations (vaccinations depend on age). Dogs should be vaccinated against distemper, parvovirus, Leptospirosis, HCC and kennel cough. After vaccination, some owners find it preferable to determine titer levels in the dog. Dogs are welcome at the training when the titer is high enough after vaccination. Please bring this confirmation with you at the start of the course.

Health of the dog

Make sure to warn Minerva Dog Training if your dog has contracted an infectious disease. Some examples are ear mite, kennel cough, giardia etc. If the infectious disease is diagnosed after the training, please inform us as well.

We will discuss training options with the client if the dog is physically unwell.

For personal trainings a female dog in heat is welcome to train. For group lessons the client needs to inform the trainers before coming to the training. 

Do not feed your dog approximately two hours before training and one hour after training. This is to prevent gastric torsion. Symptoms of a gastric torsion are restless behavior, salivating, tightness of breath, bloating abdomen and vomit tendencies without actual vomiting. This is a life threatening condition.

Privacy law and copyright

All personal data provided by the clients to Minerva Dog Training are exclusively for registration purposes. Minerva Dog Training is not allowed to publish personal information and is obligated to protect the privacy of clients as much as possible.

We will ask in advance whether we are allowed to make footage (in the form of photos or videos) from your dog. We will be allowed to use that footage for commercial purposes. You have the right to refuse footage being taken from your dog. Footage taken will not show a client in order to protect privacy unless the client has explicitely given consent for this.

Do you want us to remove footage from social media or website? Please tell us and we will do so.

The digital and written materials that we provide our clients with are Copyrighted by Minerva Dog Training. Distribution of this content to others or to the public is not allowed unless we specifically grant permission.